Frequently Asked Questions
Let’s make the details easy. Start with these common questions, then use our preparation guide for more detail.
Do you offer pickup and delivery?
Yes. The planned options are weekend customer pickup for approved equipment and premium professional delivery, installation, breakdown and collection. Eligibility and availability are confirmed with the quote.
Is customer pickup free?
Customer pickup adds $0 in delivery charges. You still pay the equipment’s weekend rental rate and any applicable charges disclosed in your quote.
When can I collect and return equipment?
By appointment: Friday pickup 3–6 PM; Sunday return 4–7 PM or Monday return 8–11 AM. Pickup rentals are weekend packages.
Can I collect any inflatable?
No. Only equipment explicitly marked Customer Pickup Approved qualifies. Big water slides and the Dance Dome are excluded. Confirm the specific unit before booking.
Where do you deliver?
Our listed New Hampshire towns include Londonderry, Derry, Windham, Merrimack, Litchfield, Hudson, Nashua, Manchester, Chester, Salem, Atkinson, Plaistow, Kingston, Sandown, Auburn, Hollis, Amherst, Bedford, Goffstown, Candia, Raymond, Hampstead, Danville and Newton. We confirm eligibility by the event address within our 30-mile service limit.
How is delivery priced?
The quote separates equipment rental from professional service. Distance tiers are 0–10, over 10–20 and over 20–30 miles. Final rates and any site-specific charges will be shown before booking.
What should I tell you about the venue?
Share the surface, stake restrictions, gates, steps, hills, parking, access route, power and water locations. Tell us if a school, business, apartment or venue requires a fixed delivery or collection window.
What if we cannot use stakes?
Tell us during the quote. We must confirm an approved anchoring plan for the specific equipment. Any applicable surface fee must be disclosed before booking.
Can you arrive or collect at an exact time?
Tell us the required window before booking. Exact-time service needs staff confirmation and may carry an additional quoted charge.
What happens if something goes wrong during the event?
Stop use if the equipment malfunctions, becomes unsafe or is damaged. Follow the instructions supplied with your rental. Call 911 for immediate danger or serious injury.
What happens if the weather changes?
Follow the weather instructions and agreement supplied with your rental. Our final weather, cancellation and refund terms are still being prepared.
When is my reservation confirmed?
The completed IO booking flow will confirm the required agreement and payment steps. A draft quote or an item in the cart does not by itself reserve equipment.
How do I reach your team?
Office & Phone Hours are Monday-Friday, 9 AM-5 PM; weekends closed. A 24/7 virtual assistant and webchat are planned but not yet active. Use the support contact on your rental confirmation for event-day issues.
More help
Before Your Rental — how to prepare for your rental day.